refund

Return & Refund Policy

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Last updated: March 2024

Overview

Our return and exchange policy is designed to ensure customer satisfaction. While we do not accept returns, we offer exchanges within 14 days of the purchase date. To qualify for an exchange, the item must remain in its original condition and packaging, with all tags and labels intact. To initiate the exchange process, please contact us. Please note that customers are responsible for any associated shipping costs with the exchange.

For items in blister packaging, a 15% restocking fee will apply upon opening. Valid invoices may be required for returns or exchanges.

1. Exchanges for Defective or Damaged Items

We only replace items that are defective or damaged. If you need to exchange such an item, please send an email to SK@uniway.ca.

2. Warranty Information

Physical damage or modification voids all warranty.

3. Return Address

Please contact us before ship it, otherwise, we will reject the parcel.

4. Shipping Costs and Refunds

Customers are responsible for their own return shipping costs, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted. The time for the exchanged product to reach you may vary based on your location.

For items exceeding $75 in value, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.