Warranty

Warranty Policy

Title

Last updated: March 2024

Overview

Our return and exchange policy is designed to ensure customer satisfaction. While we do not accept returns, we offer exchanges within 14 days of the purchase date. To qualify for an exchange, the item must remain in its original condition and packaging, with all tags and labels intact. To initiate the exchange process, please contact us. Please note that customers are responsible for any associated shipping costs with the exchange.

For items in blister packaging, a 15% restocking fee will apply upon opening. Valid invoices may be required for returns or exchanges.

1. Exchanges for Defective or Damaged Items

We only replace items that are defective or damaged. If you need to exchange such an item, please send an email to SK@uniway.ca.

2. Warranty Information

We will provide standard 90 days of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.
Any damages must be reported within 7 days of receiving the unit or it may not be returned or refunded.
For all inquires please send us an email at support@uniway.ca or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.
UNIWAY Warranty will cover all costs related to parts and labor on defective hardware.
Accidental damage is not covered.
Products may not be returned for credit or refunds. All damages caused by the end-user will void the Warranty.
Computers shipped to UNIWAY with inadequate packaging are deemed potentially damaged and may restrict any and all future Warranty support for that computer.
UNIWAY will not provide reimbursements for unauthorized third party repairs.
Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to UNIWAY. If any such unauthorized third party parts are returned with a computer for Warranty service, UNIWAY will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.
UNIWAY is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, UNIWAY will not be liable in any way. It is the responsibility of the user to make regular backups of important data. UNIWAY Warranty will apply only to machines purchased for your use and cannot be transferred.
Proof of purchase: please have your original purchase invoice that include order number, date of purchase, your shipping address, and make/model of the computer. With this, we can determine when does the warranty end for this order.

3. Return Address

Please contact us before ship it, otherwise, we will reject the parcel.

4. Shipping Costs and Refunds

Customers are responsible for their own return shipping costs, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted. The time for the exchanged product to reach you may vary based on your location.
For items exceeding $75 in value, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.